Understanding Invoices and Payment Deadlines

Overview

AFRICLOUD generates invoices for your monthly server subscriptions. Understanding the billing timeline helps you avoid service interruptions.

Billing Timeline

| Event | When | |-------|------| | Invoice generated | 14 days before your renewal date | | Payment due | 7 days after the renewal date (the invoice states the exact date) | | Reminders | By email until the invoice is paid | | Service suspension | After the reminder and warning emails, if still unpaid |

How to Pay an Invoice

1. Go to Billing in your dashboard
2. Find the unpaid invoice and click Pay
3. Choose to pay with your wallet balance or a saved payment method
4. If paying by card, enter your details in the secure form

Payment Methods for Invoices

• Wallet balance: if your wallet has sufficient funds, it is used automatically
• Saved card: cards saved on your account are charged automatically on the due date
• Manual payment: log in and pay with a card, PayPal, cryptocurrency, mobile money or a local payment rail when you receive the invoice email

What Happens If You Do Not Pay

If an invoice remains unpaid past the due date:

1. You will receive email reminders with a direct link to pay
2. If the reminders go unanswered, your servers may be suspended (stopped but not deleted)
3. Suspended servers can be reactivated immediately by paying the outstanding invoice
4. Your data is preserved during suspension

Tips

• Save a card to avoid manual payments each month
• Top up your wallet if you prefer prepaying
• Check your email for invoice notifications and payment reminders
• If you are having difficulty paying, open a support ticket and we will help