Understanding Invoices and Payment Deadlines

Overview

AFRICLOUD generates invoices for your monthly server subscriptions. Understanding the billing timeline helps you avoid service interruptions.

Billing Timeline

| Event | When | |-------|------| | Invoice generated | 14 days before your renewal date | | Payment due | On the renewal date | | First reminder | 1 day after due date | | Service suspension | 7 days after due date (if unpaid) |

How to Pay an Invoice

1. Go to Billing in your dashboard
2. Find the unpaid invoice and click Pay
3. Choose to pay with your wallet balance or a saved payment method
4. If paying by card, enter your details in the secure form

Payment Methods for Invoices

• Wallet balance — if your wallet has sufficient funds, it is used automatically
• Saved payment method — cards and bank accounts saved on your account are charged automatically on the due date
• Manual payment — log in and pay via card when you receive the invoice email

What Happens If You Do Not Pay

If an invoice remains unpaid past the due date:

1. You will receive email reminders with a direct link to pay
2. After 7 days, your servers may be suspended (stopped but not deleted)
3. Suspended servers can be reactivated immediately by paying the outstanding invoice
4. Your data is preserved during suspension

Tips

• Save a payment method to avoid manual payments each month
• Top up your wallet if you prefer prepaying
• Check your email for invoice notifications and payment reminders
• If you are having difficulty paying, open a support ticket and we will help