Support Center

You can host virtually any legal application: websites, web apps, databases, game servers, VPNs, Docker containers, development environments, email servers, and more. You get full root access to install and configure whatever you need. All usage must comply with our Acceptable Use Policy.

It depends on your workload. Visit our order page to compare all plans side by side. Each plan lists its CPU, RAM, storage, and bandwidth allocation. If you need help deciding, contact support with details about your project and we will recommend a suitable plan.

Choose Lisbon for lowest latency to Western Europe, North Africa, West Africa, and Brazil. Choose Johannesburg for Southern Africa, East Africa, and Indian Ocean regions. Use our Looking Glass to run ping, traceroute, and MTR tests from both locations before purchasing. Our network page also shows latency estimates to help you decide.

VPS provisioning is fully automated. Once your payment is confirmed, your server is deployed and login credentials are sent to your registered email address within minutes. If you have not received your details after 15 minutes, check your spam folder and then contact support.

You can reach our support team 24/7 through the ticket system in your client area. For pre-sales questions, use our contact form on the support page.

We aim to respond to all support tickets within 2 hours. Critical infrastructure issues are prioritised and typically addressed within 30 minutes.