Frequently Asked Questions

You can host virtually any legal application: websites, web apps, databases, game servers, VPNs, Docker containers, development environments, email servers, and more. You get full root access to install and configure whatever you need. All usage must comply with our Acceptable Use Policy.

It depends on your workload. Visit our order page to compare all plans side by side. Each plan lists its CPU, RAM, storage, and bandwidth allocation. If you need help deciding, contact support with details about your project and we will recommend a suitable plan.

Choose Lisbon for lowest latency to Western Europe, North Africa, West Africa, and Brazil. Choose Johannesburg for Southern Africa, East Africa, and Indian Ocean regions. Use our Looking Glass to run ping, traceroute, and MTR tests from both locations before purchasing. Our network page also shows latency estimates to help you decide.

Our Lisbon data centre connects to Brazil via the EllaLink submarine cable. Typical latency: Fortaleza ~70ms, Rio de Janeiro ~130ms, Sao Paulo ~165ms. This direct routing makes Lisbon ideal for serving both European and Brazilian audiences from a single server.

Use our free Looking Glass tool to run real-time ping, traceroute, and MTR tests from both our Lisbon and Johannesburg data centres to any destination. This lets you verify latency to your target region before committing to a plan.

Yes. With full root access, you can install and run any runtime or framework: Node.js, Python, Ruby, PHP, Go, Java, .NET Core, and more. You can also use Docker to containerise your applications.

Yes, you may run VPN servers (OpenVPN, WireGuard, etc.) and proxy services for legitimate purposes. However, services designed to circumvent legal restrictions or facilitate illegal activity are prohibited.

Absolutely. Our VPS plans are well-suited for game servers including Minecraft, Counter-Strike, ARK, Valheim, and others. NVMe storage and low-latency networking ensure smooth gameplay.

Currently, we offer VPS (Virtual Private Servers) only. We do not provide dedicated physical servers or colocation services. Our VPS plans offer dedicated resources and excellent performance for most use cases.

We offer Windows Server 2019, 2022, and 2025 Standard on a Bring-Your-Own-Licence (BYOL) basis. You can select Windows during VM setup. As all our offerings are self-managed, we do not provide support for Windows activation, configuration, or management. You are responsible for obtaining and activating your own Windows licence. All usage must comply with our Acceptable Use Policy.

Yes, you can run MetaTrader 4 or MetaTrader 5 on our VPS by selecting Windows Server during setup on a Bring-Your-Own-Licence (BYOL) basis. You are responsible for obtaining your own Windows and MetaTrader licences, and for all installation and management. We recommend at least the VM2 plan for running a single MT5 instance. Our Lisbon and Johannesburg data centres offer low-latency connectivity to major forex markets.

We do not offer free trials. However, new customers are covered by a 15-day conditional money-back guarantee. If your VPS fails to meet specific technical criteria such as uptime or performance commitments outlined in our SLA, contact support to request a refund within the first 15 days.

We operate from two data centre locations: Lisbon (Portugal) and Johannesburg (South Africa). We do not have facilities in individual African countries. Lisbon serves West Africa, North Africa, and Brazil with low latency. Johannesburg serves Southern and East Africa. Use our Looking Glass to test latency from either location to your region.

We prohibit illegal content, malware distribution, spam operations, cryptocurrency mining, DDoS attack tools, and content that violates applicable laws. Full details are in our Acceptable Use Policy.

No, cryptocurrency mining is not permitted on our shared infrastructure as it causes excessive resource usage that affects other customers. This applies to all mining activities including proof-of-work coins.

We support Ubuntu, Debian, AlmaLinux, Rocky Linux, CentOS, Fedora, openSUSE, and Oracle Linux. You can also upload custom ISOs if you need a specific distribution.

Yes, all VPS plans include full root access. You have complete control over your server environment, including the ability to install any software and modify system configurations.

Our VPS hosting is unmanaged, giving you full control. Our support team assists with network and hardware issues, but server administration (software installation, security, updates) is your responsibility.

Most VPS instances are deployed within 2 minutes of payment confirmation. You'll receive an email with your login credentials and server details immediately.

All VPS plans use enterprise NVMe SSD storage, delivering exceptional I/O performance for demanding workloads like databases and high-traffic websites.

Yes, all plans include enterprise-grade DDoS protection at no extra cost. Our infrastructure can mitigate attacks up to 10 Gbps automatically.

Yes, all VPS plans include both IPv4 and IPv6 addresses at no additional cost.

Yes, additional IPv4 addresses can be purchased for justified use cases such as SSL certificates for multiple domains or running distinct services. Contact support with your requirements for pricing and availability.

Port 25 is open by default on all VPS plans. All usage is subject to our Acceptable Use Policy. Abuse such as sending unsolicited bulk email will result in service suspension.

Yes, you can request reverse DNS (PTR) records for your IP addresses. Submit a support ticket with your desired PTR record and we'll configure it for you, typically within 24 hours.

We guarantee 99.9% network uptime as part of our Service Level Agreement. In the rare event of downtime exceeding our SLA, eligible customers receive service credits.

Each plan includes a monthly data transfer allowance (shown on our pricing page). If you exceed your limit, you can purchase additional bandwidth or upgrade to a higher plan. We'll notify you before taking any action.

We do not provide automatic backups. You are responsible for backing up your own data. We recommend using tools like rsync, restic, or cloud backup services to maintain regular backups.

We provide a custom VPS management panel for power control, OS reinstallation, VNC console access, and usage monitoring. You can also install your own panels like cPanel, Plesk, or DirectAdmin.

Yes, you can migrate your existing server to AFRICLOUD. For Linux servers, tools like rsync or full disk imaging work well. Our support team can provide guidance, though the migration itself is your responsibility.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and 200+ cryptocurrencies via NOWPayments including Bitcoin, Ethereum, USDT, and many more.

We do not currently accept direct bank transfers or wire payments. Please use credit/debit card, PayPal, or cryptocurrency for payment. This allows for instant payment processing and immediate service activation.

We accept over 200 cryptocurrencies through NOWPayments, including Bitcoin (BTC), Ethereum (ETH), USDT, USDC, Litecoin (LTC), Dogecoin (DOGE), Monero (XMR), and many others. Payments are processed instantly. Learn more on our crypto payments page.

We offer monthly, quarterly, semi-annual, and annual billing cycles. Longer billing periods come with discounts - annual plans offer the best value.

No, we offer fixed VPS plans with monthly billing (or longer cycles for discounts). We do not provide auto-scaling, pay-as-you-go, or hourly billing options. You can upgrade your plan at any time if you need more resources.

We'll notify you when you approach your bandwidth limit. If you exceed it, you can purchase additional bandwidth at competitive rates or upgrade to a higher plan. We won't suspend your service without warning.

We don't have a formal reseller programme, but we're open to discussing partnership opportunities for bulk purchases. Contact our sales team with details of your requirements.

Yes, we offer a 7-day money-back guarantee for new customers. If you're not satisfied within the first 7 days, contact support for a full refund. See our refund policy for full terms.

You can upgrade your VPS plan anytime from your client area. Upgrades are processed instantly, your data remains intact, and the prorated difference is calculated automatically.

Downgrades require a support ticket as they may involve data migration to smaller storage. Contact our team to discuss your requirements and we'll assist with the process.

Prices shown are exclusive of taxes. VAT may apply depending on your location and whether you provide a valid VAT number. EU business customers with valid VAT numbers can apply for reverse charge.

All prices are in US Dollars (USD). Your bank or payment provider will handle currency conversion if you're paying from a different currency.

VPS provisioning is fully automated. Once your payment is confirmed, your server is deployed and login credentials are sent to your registered email address within minutes. If you have not received your details after 15 minutes, check your spam folder and then contact support.

You can reach our support team 24/7 through the ticket system in your client area. For pre-sales questions, use our contact form on the support page.

We aim to respond to all support tickets within 2 hours. Critical infrastructure issues are prioritised and typically addressed within 30 minutes.

Our support team can assist in English, French, and Portuguese. Support in Spanish and Arabic may be available upon request.

We provide support through our ticket system, which allows us to maintain detailed records and provide faster, more accurate assistance. Phone support is not currently available.

To cancel, submit a cancellation request through your client area under Services. You can choose immediate cancellation or end-of-billing-period. Refunds are subject to our refund policy.

Changing data centre requires provisioning a new VPS in the desired location and migrating your data. Contact support to discuss the process - we can help coordinate the transition.

We serve customers worldwide. If your country doesn't have a dedicated page, you can still order from our main site. Choose the data centre closest to your target audience for best performance.

Click 'Forgot Password' on the client area login page and enter your registered email address. You'll receive a password reset link within minutes.