Understanding Your Invoice

Overview

AFRICLOUD generates invoices for your monthly server subscriptions. This guide explains the billing cycle and what to expect.

Billing Cycle

1. Invoice generated: 14 days before your server's renewal date
2. Email notification: you receive an email with the invoice amount and a link to pay
3. Due date: 7 days after your server's renewal date. If two servers renew on different days, each line on the invoice shows its own period.
4. Auto-charge: if you have a saved card or a wallet balance, the invoice is settled automatically

Viewing Your Invoices

1. Go to Billing in the sidebar
2. Click the Orders tab to see all invoices
3. Click an invoice to view details and pay

Invoice Status

| Status | Meaning | |--------|---------| | Issued | Invoice generated, not yet due | | Paid | Payment received | | Overdue | Past due date, unpaid | | Cancelled | Invoice cancelled (e.g. server destroyed before renewal) |

If we correct a line on an unpaid invoice, the total shown is the corrected one; pay that amount. If you had already started paying, the difference is settled to your wallet.

What Happens If Unpaid

| Timeline | Action | |----------|--------| | After the due date | Reminder emails with a direct link to pay | | If still unpaid after the reminder and warning emails | Server suspended (stopped, data preserved) | | After suspension | Pay the invoice to reactivate immediately |

Your data is preserved during suspension. Pay the outstanding invoice to restore your server instantly.

Paying an Invoice

You can pay using:

• Wallet balance: applied automatically if sufficient
• Saved card: charged automatically on the due date
• Manual payment: click the invoice and pay with a card, PayPal, cryptocurrency, mobile money or a local payment rail, depending on your country