FAQ - AFRICLOUD

AFRICLOUD is a Virtual Server Hosting company that offers virtual servers, also known as VPS, in the cloud. We operate from data centres in Lisbon, Portugal, and Johannesburg, South Africa, and we focus on serving customers in Africa, South America, and Europe with fast, reliable VPS Hosting.

Great question! Here's what makes us special: Super Fast Storage (NVMe storage is 3x faster than regular hard drives), Strategic Locations (data centres in Lisbon and Johannesburg for optimal speed), Powerful Processors (AMD EPYC processors for top performance), Multilingual Support (we speak your language - 6 languages supported), and Focus on Underserved Markets (we specifically serve regions that other companies ignore).

We are present in two data centres: Lisbon, Portugal (serves Europe, North Africa, and West Africa) and Johannesburg, South Africa (serves Southern Africa and Eastern Africa).

A VPS (Virtual Private Server) is like having your own powerful computer that's always online. You need one if you want to: host a website or online store, run applications that need to be online 24/7, have full control over your server, or scale your business online.

Our system automatically suggests the best location for you! Generally: Lisbon is best for Europe, North Africa, West Africa; Johannesburg is best for Southern Africa and Eastern Africa.

We serve most countries worldwide! However, we have some restrictions: Temporary restrictions (until July 2026): South Africa, Nigeria, Ghana, Kenya; Permanent restrictions: Cuba, Iran, North Korea, Syria (due to US trade laws).

Self-managed means YOU control your VPS completely. We don't login to your server, but we help you with guidance. Think of it like owning a car - you drive it, but we can help you understand how it works.

You can install any Linux operating system you want. Popular choices include Ubuntu, CentOS, Debian, and others. We'll help you choose the right one for your needs.

Yes! You have complete control (called "root access"). You can install any software, configure anything, and manage everything yourself.

We provide 24/7 support to help you succeed! We fix issues with our hardware servers or network, and answer technical questions but do not login to clients' Virtual Servers.

If it's a problem with our servers or network, we fix it as fast as possible. If it's something you installed or configured, we MIGHT help you figure out how to fix it, but you'll need to do the actual fixing. All the Virtual Servers we offer are self-managed.

Yes! We offer BGP peering with client VMs, which allows you to directly exchange routing information with our network. This gives you more control over how traffic reaches your server and can improve performance. We can also announce your IP prefixes on your behalf, provided you can prove ownership of those IP addresses. Learn more about our network.

Prefix announcement is when we announce your IP address ranges to the internet on your behalf. This requires proof that you own those IP addresses, but it gives you more control over routing and can improve your network performance. It's particularly useful for businesses that own their own IP address blocks.

Our virtual machines are virtualized using KVM (Kernel-based Virtual Machine), which provides better performance and security compared to other virtualization methods.

Yes. We own all the server and network hardware we manage. We also own all aspects of our network, including IP ranges, ASN, etc.

NVMe (Non-Volatile Memory Express) offers far superior performance compared to traditional SSDs. Our NVMe storage is 3x faster than regular hard drives, providing lightning-fast data access for your applications.

We connect to Internet Exchange Points and Transit Providers at 10Gbps speeds. Our internal (core) network speed exceeds 100Gbps, ensuring optimal performance for your applications.

Yes, all VPS plans include basic DDoS protection. We receive DDoS protection from our transit providers and pass the same protection down to our clients. Advanced DDoS protection is available as an add-on service.

We accept many payment methods: Credit/Debit Cards (Visa, Mastercard, American Express globally accepted), PayPal (secure online payments, USD only), Digital Wallets (Apple Pay, Google Pay, and more), Bank Transfers (direct bank payments), and Regional Methods (PIX for Brazil, SEPA for Europe, iDEAL for Netherlands, and many more).

We accept payments in 135+ currencies through Stripe Checkout, including major currencies (USD, EUR, GBP, CAD, AUD, JPY, CHF, CNY), African currencies (ZAR, NGN, EGP, KES, GHS, MAD, and more), South American currencies (BRL, ARS, CLP, COP, PEN, UYU), Asian currencies (INR, KRW, THB, SGD, MYR, IDR, PHP, VND), Middle Eastern currencies (AED, SAR, QAR, KWD, BHD, OMR), and European currencies (NOK, SEK, DKK, PLN, CZK, HUF, RON, BGN). Note: PayPal payments are only accepted in USD, while Stripe supports all these currencies.

Yes! We currently offer 50% off all new orders until September 30, 2025. Just use promo code "50NEW" when ordering.

Yes! You can pay monthly, quarterly, yearly, biennially or triennially.

Our refund policy is detailed in our terms of service. Generally, we offer refunds within 30 days for unused services. Check our legal page for full details.

It's easy! Just go to our order page and follow these steps: 1. Choose your plan (VM1 to VM8), 2. Select billing cycle, 3. Enter your information, 4. Choose payment method, 5. Complete your order.

Yes, you can upgrade anytime! The process is simple and takes just a few minutes. Many customers start with VM1 and upgrade to VM3 or higher as their needs grow. You'll only pay the difference for the remaining billing period.

There are no hidden fees. Any extra fees, if applicable, are published upfront.

We offer 24/7 support through: Live chat on our website, support portal, Email support, and Help in 6 languages.

Yes! We support English, French, Portuguese (Brazil and Portugal), Spanish, and Arabic. You can get help in your preferred language.

The easiest way is to click the chat button on our website. You can also visit our support page for detailed help.

No, we don't access your VPS. It's yours to control! We can only fix problems with our servers or network. For everything else, we'll guide you on how to fix it yourself.

Your VPS will be provisioned and ready within 2 minutes of payment confirmation. You'll receive login details via email immediately after payment.

Given that virtual server offerings are self-managed, we offer support related to our hardware and network via a support ticket system.

Our dashboard is straightforward and easy to use. Plus, you'll receive detailed instructions via email once your service is activated.

VPS hosting stands for 'Virtual Private Server Hosting.' A VPS is a virtualized server that offers practically all the functions of a traditional hardware server. It's perfect for hosting websites, running applications, development environments, e-commerce stores, and gaming servers.

Location matters in web hosting. Choosing a location close to the majority of your audience or market is key. Right location = low network latency = faster site speeds = better sales conversions.

Absolutely! You can use your own domain name with your VPS. We do not sell domain names.

You can use command-line management or install your preferred control panel. We do not offer support for cPanel, Plesk, or Webmin. You are welcome to obtain your licence elsewhere and install the control panel yourself.

Each VPS plan includes a monthly bandwidth allocation. Additional bandwidth can be purchased if needed.

Yes, you have full root access to your VPS and can install any legal software that's compatible with your chosen operating system.

No, we do NOT offer managed VPS services where our team handles server maintenance, updates, and basic administration tasks.

If you exceed your allocated resources, we'll notify you and recommend upgrading to a higher plan to ensure optimal performance.

Yes, you can create multiple VPS instances under the same account. Each instance is billed separately.

You can access your VPS console through our client portal, which provides web-based console access for emergency situations.

Yes. We offer the performance needed to make this possible.

Our pricing is highly competitive, especially with our current 50% discount promotion.

We strive to avoid this and have built redundancy into every layer of our infrastructure and operations.

Your VPS will be up and running in under 2 minutes following automatic payment confirmation.

Our servers are in Tier-III data centres in Lisbon (Portugal) and Johannesburg (South Africa).