Using the VNC Console for Emergency Access

Overview

The VNC Console provides direct access to your server through your web browser. It works even when SSH is unavailable, making it essential for troubleshooting and emergency recovery.

When to Use VNC

• SSH connection is refused or times out
• You have locked yourself out with firewall rules
• The server is unresponsive but still powered on
• You need to interact with the boot process
• Network configuration is broken

Accessing the VNC Console

1. Log in to your Client Area
2. Navigate to Services > My Services
3. Click on your VPS and open the Control Panel
4. Locate and click VNC Console or Console
5. A new browser window will open with the console

Logging In via VNC

The VNC console presents the same login prompt you would see on a physical monitor:

1. At the login prompt, type root and press Enter
2. Enter your root password (characters will not be displayed)
3. Press Enter to log in

Keyboard Tips

Common Recovery Tasks

Fix Firewall Lockout

If you blocked SSH with firewall rules:

# Ubuntu/Debian
ufw allow 22/tcp
ufw reload

# RHEL-based (firewalld)
firewall-cmd --add-port=22/tcp --permanent
firewall-cmd --reload

Restart Networking

# Ubuntu/Debian
systemctl restart networking

# RHEL-based
systemctl restart NetworkManager

Check Why SSH Is Down

systemctl status sshd

VNC Not Working?

If the VNC console shows a blank screen or does not load:

• Try a different browser (Chrome or Firefox recommended)
• Disable browser extensions that may interfere
• Check if the server is powered on in the Control Panel
• Try the power cycle option, then reconnect to VNC

If issues persist, open a support ticket.